Passport FAQ

An expedited passport is a type of passport processing service that allows applicants to receive their passports in a shorter timeframe than the standard processing time. To obtain an expedited passport, the U.S. government typically requires an additional fee and proof of travel (flight/cruise/tour itinerary).

You can expedite your passport application through the United States Postal Service or by using a third-party expeditor, such as VisaHero. The advantage of using a third-party expeditor is that the passport application is hand-delivered to the passport agent inside the Passport Agency and processed within the processing time you purchase on our website. Please note that the processing time is agreed upon by our local Passport Agency and the Commercial Courier, and it is subject to change.

Should you require an amendment to a valid passport following a name change, submit the original court document verifying the name change along with the passport requirements listed on our site.

The main reason for the suspension of passport application is the failure of applicants to furnish the essential information mandated by the State Department.
Challenges range from passport photograph quality, birth certificate seal to background checks conducted during the application process. Additionally, passports might be suspended for the following reasons:
– Unresolved child support matters.
– Presence of existing felony or criminal warrants (excluding civil infractions or parking tickets).
– Prior felony convictions that impose restrictions on international travel.

If your valid passport is lost or stolen, we recommend reporting it lost/stolen to the State Department online.
Then re-apply or apply for an expedited replacement passport through us.

No. If you have already reported your passport lost or stolen, the passport is no longer valid and cannot be used for international travel. I
f you attempt to use your U.S. passport which you reported as lost or stolen, you may have issues while traveling, such as a foreign country denying entry to you.
If you want to travel internationally after reporting your passport lost or stolen, you must apply for a new passport.

You can return the passport of a deceased relative for cancelation. We can return the passport after it is canceled.
Please submit the following:
– The valid passport
– A certified copy of the death certificate
– A letter requesting the cancelation and return (or destruction) of the passport
and mail them to:
U.S. Department of State
Consular Lost and Stolen Passport Unit (CLASP)
44132 Mercure Circle
P.O. Box 1227
Sterling, VA 20166-1227

A Passport Acceptance Facility is a government entity, such as a Main Branch Post Office or a local Clerk of the Court, authorized by the Department of State to assist U.S. citizens in passport applications.
An agent at the Passport Acceptance Facility will review your application to ensure it is correctly completed and will prepare it for submission on your behalf.

In the case of New, Lost, Damaged, or Child Passport Services, an Acceptance Agent at the Passport Acceptance Facility is obligated to confirm the identity of applicants as directed by the State Department. This measure is crucial to prevent identity theft, which is a prevalent concern.

Yes, both parents and child must appear in front of a Passport Agent.
However, if a parent has a scheduling conflict, he/she can complete and notarize a DS-3053 form, giving consent for the child’s passport process. If you have full custody of the child (you must provide original paperwork to prove it), the other parent doesn’t need to be present.

If you’re expediting a child passport through a third-party expediter, such as VisaHero, both parents and child must appear in front of an Acceptance Agent at the Passport Acceptance Facility.
Please review the requirements carefully, as explained on VisaHero’s child passport page.

A U.S. passport is essential for U.S. citizens who wish to travel internationally. It is recognized as a primary travel document and is used for entry into and exit from foreign countries.
A visa for travel is an official endorsement or stamp placed in a passport by the authorities of a foreign country. It grants the holder permission to enter and stay in that country for a specific purpose and duration.
While a U.S. passport allows you to travel internationally, it does not automatically grant you the right to enter every country. The need for a visa in addition to a U.S. passport depends on the visa requirements of the country you intend to visit.

Adding visa pages to your current passport had been discontinued.
If your current passport is running out of visa pages, you must renew it: Passport Renewal.

If you need to update your valid passport following a name change, submit the original court document verifying the name change along with the passport requirements listed on our site: Passport Name Change.

A passport is eligible for renewal if it has run out of visa pages, or if it is within one year of expiration or within five years after expiration.
Important to note that only adult passport (10-year validity) can be renewed.
To expedite your passport renewal through VisaHero, please visit our website.

Only adult passport (10-year validity) can be renewed.
If the you are now 16 years of age or older, we can expedite your first time adult passport through us using the previous child passport.
Conversely, if you are below 16 years old, kindly submit a new application for a child passport through our child passport page.

We are sorry that you lost your passport. Regrettably, we are unable to provide assistance in this matter.
You must visit the nearest U.S. Embassy or Consulate for a replacement. This cannot be processed through the State Department in the United States.
It is very important to keep your receipts and document copies as you may require them when renewing or replacing your passport.